Your personal information belongs to you. This Privacy Policy explains exactly what data ph8 collects when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player. We keep things plain and direct — no legal maze, just the facts you need.
Last updated: 2025. Applies to all users accessing ph8 from the Philippines.
When you register on ph8, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. Thisinformation is required to comply with Philippine regulations on online gaming and to keep your account secure. We verify your identity before processing withdrawals to protect you from unauthorised access. All identity documents are handled with strict confidentiality and are never shared with third parties for marketing purposes. You can update your contact details at any time by logging into your account.
We collect information about how you interact with the ph8 platform, including pages visited, bets placed, deposit and withdrawal history, device type, browser, and IP address. This data helps us improve platform performance, detect suspicious activity, and personalise your experience. Session logs are retained for a limited period and are used primarily for security and troubleshooting purposes. We do not sell your activity data to advertisers or external marketing companies.
When you make a deposit or request a withdrawal in Philippine pesos (PHP), we collect the payment method details you provide, transaction amounts, timestamps, and reference numbers. Full payment credentials such as card numbers or e-wallet PINs are never stored on our servers — these are handled directly by our payment processing partners using encrypted channels. Transaction records are kept as required by applicable Philippine financial regulations. If a transaction is flagged for review, our team may request additional documentation to verify ownership of the payment method.
If you contact our support team, we retain records of your enquiry, the channel used, and the resolution provided. This helps us maintain service quality and resolve any follow-up issues efficiently. Emails or messages you send us may be stored for up to 24 months for quality assurance and compliance purposes. We will never use your support communications to send you unsolicited promotional material without your consent.
We use your registration data to create and maintain your ph8 account, verify your identity, process transactions, and communicate important account updates such as security alerts or policy changes.
Aggregated and anonymised usage data helps us understand which features Filipino players use most, identify technical issues, and prioritise improvements to the mobile and web experience.
We analyse login patterns, device fingerprints, and transaction behaviour to detect and prevent fraud, money laundering, and unauthorised account access. This is a legal obligation under Philippine gaming regulations.
With your consent, we may use your contact details to inform you about relevant promotions, bonuses, or platform updates. You can opt out of marketing communications at any time through your account settings.
We monitor gaming activity to identify patterns that may indicate problem gambling. If we detect concerning behaviour, we may reach out with responsible gaming resources or apply account limits in line with our Responsible Gaming commitments.
We are required by Philippine law to retain certain records and to share information with regulatory authorities upon lawful request. We will always inform you of such disclosures where we are legally permitted to do so.
You can request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine data privacy law.
If any of your personal information is inaccurate or out of date, you have the right to request a correction. You can update basic contact details directly in your account, or contact our support team for identity-related changes.
You may request deletion of your personal data, subject to our legal obligations to retain certain records. Accounts with outstanding balances or open regulatory matters cannot be fully deleted until those matters are resolved.
To submit a data access, correction, or deletion request, contact our support team using the email address shown in the footer of this page. Please include your registered email address and a brief description of your request so we can verify your identity and respond promptly. We aim to acknowledge all data privacy requests within five business days. If you are unsatisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For general questions about this policy, the FAQ page is a good starting point.
If you have questions about how ph8 handles your personal information, visit our FAQ page for detailed answers. You can also review our Terms and Conditions or our Responsible Gaming page for more on how we look after Filipino players.